I'm forwarding this on behalf of Karen Novick:

Rutgers University is proud to sponsor

ISSUES IN TECHNICAL SERVICES MANAGEMENT
A two-day program for current and future technical services managers
April 17 and 18, 2002

Full agenda and registration information is below.  We will cover
automation management, facilities planning, new technologies for linking
information for end users, outsourcing options, managing difficult people,
MARC formats, and the latest in metadata research.

AGENDA

Wednesday

8:30-9:30 - Coffee and registration

9:30-9:40 - Welcome - Karen Novick, Director of Professional Development
Studies, Rutgers University SCILS

9:40-10:45 - Challenges of using 19th century systems in the 21st century
Our current schemes for cataloging and classification were developed
during the late 1800s for libraries using card catalogs. How well do these
systems work in the 21st century in our automated libraries? What
challenges do we face in making improvements to these systems?

Presenter: Dr. James D. Anderson is Professor of Library and Information
Science at Rutgers University's School of Communication, Information and
Library Studies. Jim teaches cataloging, classification, and knowledge
representation at Rutgers, and he is a widely respected authority on
indexing and thesauri

10:45-10:55 - Break

10:55-12:15 - Facilities planning for technical services
This session will address how to optimize your space and design your
technical services department. We will touch on efficient layouts for
people and equipment, furniture selections, and ergonomic considerations.

Presenter: Joan Axelroth is President of Axelroth & Associates,
Washington, D.C., a firm that assists librarians in facilities design and
space planning. Joan is a former library director of Crowell & Moring.

12:15-1:15 - Lunch

1:15-2:30 - Connecting technology and information to enhance user services
An overview of strategies for using the Web and other technology to
improve the service we can offer users. Applications include delivering
journal articles to users' Web browsers, sending customized email to users
with recent acquisition information, rush cataloging requests taken via
the OPAC, and coding check-in records for binding and treatment needs.

Presenter: Brian Striman is Head of Technical Services and Catalog
Librarian, University of Nebraska, Lincoln College of Law, Schmid Law
Library. He recently presented this program at the annual meeting of the
Mid-America Association of Law Libraries.

2:30-2:40 - Break

2:40-4:00 - Positive approaches to managing conflict and dealing with
difficult people
In these stressful times, managing automation and other projects that
bring rapid change to the workplace often result in difficult
interpersonal situations for supervisors and employees. In this
interactive session, learn why stressful situations bring out the worst in
all of us. Learn how to bring positive resolutions to negative
situations. Learn nonverbal and verbal strategies you can use to avoid or
diffuse unpleasant confrontations.

Presenter: Dr. Marie L. Radford is Associate Professor at Pratt
Institute's School of Information and Library Science in New York. Marie
served as a full-time librarian for 11 years at William Paterson
University and continues to be an adjunct reference librarian there. Her
research centers on interpersonal communication in libraries, qualitative
assessment of information services, and media stereotypes of librarians.

4:00-5:00 - Soothing the new-job-title blues
Now you can be called a metadata specialist, digital rights manager,
information architect, and a whole host of other titles. Understand how to
assert yourself and your role in the ever-changing job landscape when your
responsibilities collide with information technology staff and others in
your organization.

Presenter: Joni Cassidy is President of Cassidy Cataloguing Services,
Inc., a firm that provides contract cataloguing and technical services to
law and corporate libraries.

Thursday

9:00-9:30 - Coffee and check-in

9:30-10:45 - Automation management: the good, the bad, and the ugly
You have to manage the automation you have,  migrate to the systems you
want, and fix what you don't like with any automation system or
application. This presentation will cover how to assess your current
technology, conduct focus groups to find out what users are really using,
create plans for migrating to new systems, and imaginative approaches to
making the technology you already have work even better.

Presenter: Carol Dawe is Manager of the Library Integrated Network
Consortium in St. Charles, IL. She is a former head of technical services
at Katten Muchin & Zavis and Sonnenschein Nath & Rosenthal in Chicago.

10:45-10:55 - Break

10:55-12:15 - Outsourcing options and oversight
Outsourcing may be appropriate when you have staff reductions, budget
cuts, or just too much work. In this session we will discuss how to
evalute outsourcing options, avoid the common pitfalls that give
outsourcing a bad name, and partner successfully with outside contractors.

Presenter: Aimee Ruzicka, Principal of The Authority, a consulting firm
for corporate law libraries. Aimee was manager of the Law and Business
Library at Chubb Insurance Company where she successfully outsourced the
entire technical services function.

12:15-1:15 - Lunch

1:15-2:30 - MARC communications formats and MARC display formats
Understanding the underlying structure of MARC records will help you
understand why the electronic interfaces and printed versions of MARC
records vary. An understanding of the MARC communications format will also
help you work more effectively with your I.T. staff and with outside
vendors.

Presenter: Maida Rubin is Project Manager of EOS International; former
manager of Information Services at IME Systems; former consultant and
trainer for CLSI, Inc.; and former head of Technical Services of the
Somerville (MA) Public Library and the Thayer (MA) Public Library

2:30-2:40 - Break

2:40-4:00 - Metadata Research Roundup
This session will highlight useful issues and ideas that have emerged from
recent research in metadata development and their impact on current
practice. Suggestions and strategies for incorporating some of these ideas
will be offered.

Presenter: Dr. Roberta Brody is Assistant Professor of Library and
Information Studies at Queens College, City University of New York. Before
entering the academic world, Bobby was principal in a business research
company. She is an active member of SLA and SCIP and conducts research in
the social construction of information systems, content structures, and
business research.

4:00-4:30 - Wrap-up and evaluation
Joni Cassidy, President of Cassidy Cataloguing Services, Inc.

DATE AND LOCATION

Wednesday and Thursday, April 17 and 18, 2002
Rutgers University Inn and Conference Center, New Brunswick, NJ

REGISTRATION

The $349 registration fee includes buffet lunches and morning and
afternoon coffee breaks on both days.

Overnight rooms are available at the University Inn and Conference Center,
Ryders Lane, New Brunswick, NJ. The special rates for this program,
available until March 26th, are $77 for a single and $90 for a double and
include a hot, buffet breakfast. Please call 732-932-9144 to make
reservations by March 26th, and be sure to mention Rutgers SCILS when you
call in order to get the special group discount. The Inn's website is
http://univinn.rutgers.edu.

This class carries 1.2 Continuing Education Units and counts for 12
contact hours towards continuing education requirements from the New
Jersey Department of Education and other agencies.

The registration form is at http://scils.rutgers.edu/pds/s02regfmsub.jsp,
but just in case you can't get to it, here's the information you should
email in order to register:

Name:

Position:

Organization:

Business Address:

Business Phone:

Fax:

E-mail Address:

Home Address (this will be kept confidential, but we need your home
information in the event of an emergency):

Home Phone:

I prefer to have correspondence sent to my ____home ____work address.

Social Security Number (required by the IRS for claiming the new Lifelong
Learning Tax Credit):

ISSUES IN TECHNICAL SERVICES MANAGEMENT
How will you be paying for this class:
__Personal check
__Employer voucher or purchase order
__Credit card - PLEASE NOTE that you must mail or fax us a credit card
form with your registration if you want to pay by credit card because
Rutgers requires that we have your signature on file.  You can print out a
form at http://scils.rutgers.edu/pds/credcard.jsp


YOU CAN E-MAIL THIS INFORMATION TO:
[log in to unmask]

or
YOU CAN FAX THIS INFORMATION TO:
732-932-9314

or
YOU CAN MAIL THIS INFORMATION TO:
Professional Development Studies
Rutgers University - SCILS
4 Huntington Street
New Brunswick, NJ  08901-1071

PLEASE MAIL PURCHASE ORDERS, VOUCHERS, AND PAYMENTS TO:
Professional Development Studies
Rutgers University - SCILS
4 Huntington Street
New Brunswick, NJ  08901-1071

CHECKS SHOULD BE MADE PAYABLE TO
Rutgers University



If you have any questions, please let me know.

Karen Novick
--------------------------------------------------------
Karen Novick
Director of Professional Development Studies
School of Communication, Information and Library Studies
Rutgers University

4 Huntington Street, New Brunswick, NJ  08901-1071
Phone:  732-932-7169
Fax:  732-932-9314
E-mail:  [log in to unmask]

Visit our website at http://scils.rutgers.edu/pds/
---------------------------------------------------------

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