I'm forwarding this on behalf of Karen Novick: Rutgers University is proud to sponsor ISSUES IN TECHNICAL SERVICES MANAGEMENT A two-day program for current and future technical services managers April 17 and 18, 2002 Full agenda and registration information is below. We will cover automation management, facilities planning, new technologies for linking information for end users, outsourcing options, managing difficult people, MARC formats, and the latest in metadata research. AGENDA Wednesday 8:30-9:30 - Coffee and registration 9:30-9:40 - Welcome - Karen Novick, Director of Professional Development Studies, Rutgers University SCILS 9:40-10:45 - Challenges of using 19th century systems in the 21st century Our current schemes for cataloging and classification were developed during the late 1800s for libraries using card catalogs. How well do these systems work in the 21st century in our automated libraries? What challenges do we face in making improvements to these systems? Presenter: Dr. James D. Anderson is Professor of Library and Information Science at Rutgers University's School of Communication, Information and Library Studies. Jim teaches cataloging, classification, and knowledge representation at Rutgers, and he is a widely respected authority on indexing and thesauri 10:45-10:55 - Break 10:55-12:15 - Facilities planning for technical services This session will address how to optimize your space and design your technical services department. We will touch on efficient layouts for people and equipment, furniture selections, and ergonomic considerations. Presenter: Joan Axelroth is President of Axelroth & Associates, Washington, D.C., a firm that assists librarians in facilities design and space planning. Joan is a former library director of Crowell & Moring. 12:15-1:15 - Lunch 1:15-2:30 - Connecting technology and information to enhance user services An overview of strategies for using the Web and other technology to improve the service we can offer users. Applications include delivering journal articles to users' Web browsers, sending customized email to users with recent acquisition information, rush cataloging requests taken via the OPAC, and coding check-in records for binding and treatment needs. Presenter: Brian Striman is Head of Technical Services and Catalog Librarian, University of Nebraska, Lincoln College of Law, Schmid Law Library. He recently presented this program at the annual meeting of the Mid-America Association of Law Libraries. 2:30-2:40 - Break 2:40-4:00 - Positive approaches to managing conflict and dealing with difficult people In these stressful times, managing automation and other projects that bring rapid change to the workplace often result in difficult interpersonal situations for supervisors and employees. In this interactive session, learn why stressful situations bring out the worst in all of us. Learn how to bring positive resolutions to negative situations. Learn nonverbal and verbal strategies you can use to avoid or diffuse unpleasant confrontations. Presenter: Dr. Marie L. Radford is Associate Professor at Pratt Institute's School of Information and Library Science in New York. Marie served as a full-time librarian for 11 years at William Paterson University and continues to be an adjunct reference librarian there. Her research centers on interpersonal communication in libraries, qualitative assessment of information services, and media stereotypes of librarians. 4:00-5:00 - Soothing the new-job-title blues Now you can be called a metadata specialist, digital rights manager, information architect, and a whole host of other titles. Understand how to assert yourself and your role in the ever-changing job landscape when your responsibilities collide with information technology staff and others in your organization. Presenter: Joni Cassidy is President of Cassidy Cataloguing Services, Inc., a firm that provides contract cataloguing and technical services to law and corporate libraries. Thursday 9:00-9:30 - Coffee and check-in 9:30-10:45 - Automation management: the good, the bad, and the ugly You have to manage the automation you have, migrate to the systems you want, and fix what you don't like with any automation system or application. This presentation will cover how to assess your current technology, conduct focus groups to find out what users are really using, create plans for migrating to new systems, and imaginative approaches to making the technology you already have work even better. Presenter: Carol Dawe is Manager of the Library Integrated Network Consortium in St. Charles, IL. She is a former head of technical services at Katten Muchin & Zavis and Sonnenschein Nath & Rosenthal in Chicago. 10:45-10:55 - Break 10:55-12:15 - Outsourcing options and oversight Outsourcing may be appropriate when you have staff reductions, budget cuts, or just too much work. In this session we will discuss how to evalute outsourcing options, avoid the common pitfalls that give outsourcing a bad name, and partner successfully with outside contractors. Presenter: Aimee Ruzicka, Principal of The Authority, a consulting firm for corporate law libraries. Aimee was manager of the Law and Business Library at Chubb Insurance Company where she successfully outsourced the entire technical services function. 12:15-1:15 - Lunch 1:15-2:30 - MARC communications formats and MARC display formats Understanding the underlying structure of MARC records will help you understand why the electronic interfaces and printed versions of MARC records vary. An understanding of the MARC communications format will also help you work more effectively with your I.T. staff and with outside vendors. Presenter: Maida Rubin is Project Manager of EOS International; former manager of Information Services at IME Systems; former consultant and trainer for CLSI, Inc.; and former head of Technical Services of the Somerville (MA) Public Library and the Thayer (MA) Public Library 2:30-2:40 - Break 2:40-4:00 - Metadata Research Roundup This session will highlight useful issues and ideas that have emerged from recent research in metadata development and their impact on current practice. Suggestions and strategies for incorporating some of these ideas will be offered. Presenter: Dr. Roberta Brody is Assistant Professor of Library and Information Studies at Queens College, City University of New York. Before entering the academic world, Bobby was principal in a business research company. She is an active member of SLA and SCIP and conducts research in the social construction of information systems, content structures, and business research. 4:00-4:30 - Wrap-up and evaluation Joni Cassidy, President of Cassidy Cataloguing Services, Inc. DATE AND LOCATION Wednesday and Thursday, April 17 and 18, 2002 Rutgers University Inn and Conference Center, New Brunswick, NJ REGISTRATION The $349 registration fee includes buffet lunches and morning and afternoon coffee breaks on both days. Overnight rooms are available at the University Inn and Conference Center, Ryders Lane, New Brunswick, NJ. The special rates for this program, available until March 26th, are $77 for a single and $90 for a double and include a hot, buffet breakfast. Please call 732-932-9144 to make reservations by March 26th, and be sure to mention Rutgers SCILS when you call in order to get the special group discount. The Inn's website is http://univinn.rutgers.edu. This class carries 1.2 Continuing Education Units and counts for 12 contact hours towards continuing education requirements from the New Jersey Department of Education and other agencies. The registration form is at http://scils.rutgers.edu/pds/s02regfmsub.jsp, but just in case you can't get to it, here's the information you should email in order to register: Name: Position: Organization: Business Address: Business Phone: Fax: E-mail Address: Home Address (this will be kept confidential, but we need your home information in the event of an emergency): Home Phone: I prefer to have correspondence sent to my ____home ____work address. Social Security Number (required by the IRS for claiming the new Lifelong Learning Tax Credit): ISSUES IN TECHNICAL SERVICES MANAGEMENT How will you be paying for this class: __Personal check __Employer voucher or purchase order __Credit card - PLEASE NOTE that you must mail or fax us a credit card form with your registration if you want to pay by credit card because Rutgers requires that we have your signature on file. You can print out a form at http://scils.rutgers.edu/pds/credcard.jsp YOU CAN E-MAIL THIS INFORMATION TO: [log in to unmask] or YOU CAN FAX THIS INFORMATION TO: 732-932-9314 or YOU CAN MAIL THIS INFORMATION TO: Professional Development Studies Rutgers University - SCILS 4 Huntington Street New Brunswick, NJ 08901-1071 PLEASE MAIL PURCHASE ORDERS, VOUCHERS, AND PAYMENTS TO: Professional Development Studies Rutgers University - SCILS 4 Huntington Street New Brunswick, NJ 08901-1071 CHECKS SHOULD BE MADE PAYABLE TO Rutgers University If you have any questions, please let me know. Karen Novick -------------------------------------------------------- Karen Novick Director of Professional Development Studies School of Communication, Information and Library Studies Rutgers University 4 Huntington Street, New Brunswick, NJ 08901-1071 Phone: 732-932-7169 Fax: 732-932-9314 E-mail: [log in to unmask] Visit our website at http://scils.rutgers.edu/pds/ --------------------------------------------------------- __________________________________________________________________ Mail submissions to [log in to unmask] Administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.uky.edu/archives/arlis-l.html Questions may be addressed to list owner (Kerri Scannell) at: [log in to unmask]