----------------------------Original message----------------------------
Some months ago, I wrote to this list explaining our problems with
Abrams standing orders following the switch to Penguin - and got many
helpful responses, mostly from people who had been able to resolve their
problems.
        Since then our Technical Services Dept. has been in constant contact
with an appropriate person, but we still get non-discounted bills and
promises that are not met. I'm in real dispair. - If anyone has had
similar problems and worked them out successfully, I'd appreciate tips
to hand on the Technical Services. We need those books!
        You can reply to me directly.  TIA   Susan
--
Susan R. Waddington              Phone:     401-455-8036
Head, Reference Services         Fax:       401-455-8013
Providence Public Library        E-Mail:    <a href="/scripts/wa.exe?LOGON=A3%3Dind9903%26L%3DARLIS-L%26E%3D7bit7BIT%26P%3D175841%26B%3D--%26T%3Dtext%252FplainTEXT%252FPLAIN%3B%2520charset%3DUS-ASCII%26pending%3D" target="_parent" >[log in to unmask]</a>