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----------------------------Original message---------------------------- ------------------ Many thanks to all of you who have responded to the questionnaire we sent = out in preparation for the Ask ARLIS =22Who's That Knocking at My Door?=22. This = is just a little nudge to those others who have not yet returned your questionnaires. = We are running a =22special=22, and you now have until March 12, 1999 to get = yours in--e-mail, FAX, or snail-mail. I am re-sending the questionnaire. We hope= to hear from you soon. You may also bring it to the Ask ARLIS session on = Saturday, March 27th, from 6:00 to 7:30 PM. In preparation for an Ask ARLIS entitled =2AWho=2As That Knocking at My = Door?: Issues of Access, Fees, Service and Clientele=2A, to be presented at the = Vancouver Conference in 1999, we are asking ARLIS members to complete the following questionnaire. The aim of this Ask ARLIS is to ascertain how member = libraries are handling issues such as access to their collections, fee-for-service, limitations to reference services, electronic resources, etc. In addition, we would be interested in receiving written policies and = statements which are in place at your institution which address these matters (e.g., entrance policies, fee-for-services, price lists, reciprocal borrowing = cards, etc.). Written materials and completed questionnaires may be sent to us as follows: Mail: Pat Lynagh NMAA/NPG Library Smithsonian Institution Washington, DC 20560 Liz Harter George Washington University Gelman Library 2130 H St., NW Washington, DC 20052 FAX: Pat Lynagh 202/786-2583 Liz Harter 202/994-1340 E-mail: Pat Lynagh Plynagh=40nmaa.si.edu Liz Harter lharter=40gwu.edu QUESTIONNAIRE 1. What type of library is yours? Museum (privately funded) =5F=5F=5F=5F=5F Museum (publicly funded) =5F=5F=5F=5F=5F Academic (privately funded) =5F=5F=5F=5F=5F Academic (publicly funded) =5F=5F=5F=5F=5F Public =5F=5F=5F=5F=5F Art School =5F=5F=5F=5F=5F Other (please explain) 2. How many hours per week are you open? Hours staffed by professional staff =5F=5F=5F=5F=5F Hours staffed by non-professional staff =5F=5F=5F=5F=5F 3. Is yours a circulating library? Yes =5F=5F=5F Annual circulation statistics =5F=5F=5F=5F=5F=5F=5F=5F=5F=5F ILL=2As only =5F=5F=5F Annual ILL statistics =5F=5F=5F=5F=5F=5F=5F=5F=5F=5F No =5F=5F=5F=5F=5F 4. Staff size: Professional staff =5F=5F=5F=5F=5F Non-professional staff =5F=5F=5F=5F=5F 5. What is the primary group that your library serves? Approximate number of users per calendar year: General Public =5F=5F=5F=5F=5F Institution Staff =5F=5F=5F=5F=5F=5F Students Affiliated =5F=5F=5F=5F=5F=5F Students Unaffiliated =5F=5F=5F=5F=5F Commercial Interests =5F=5F=5F=5F=5F=5F (Art Dealers, Appraisers, etc.) 6. Is there a written policy making clear who has access to library collections and service and who does not? Please explain. Yes (comments?) No (comments?) 7. Do you have formal reciprocal/ cooperative arrangements with other libraries in the area or outside the area? Please explain. 8. How do you provide services other than in-person? Mail =5F=5F=5F=5F=5F Phone =5F=5F=5F=5F=5F Electronic =5F=5F=5F=5F=5F=5F FAX =5F=5F=5F=5F=5F=5F 9. Is theft an issue in establishing access policies? Yes (comments?) No (comments?) 10. Who in the organization makes your library=2As access policies? 11. How is the policy enforced? 12. How is the policy made known? 13. Have you, or do you anticipate, reducing your level of access? Yes (comments?) No (comments?) 14. Have you, or do you anticipate, increasing your level of access? Yes (comments?) No (comments?) 15. Is there a stated policy which places limits on how far reference staff will go in providing services to those outside the primary users=2A group? Yes (comments?) No (comments?) 16. Is there a fee for services to those outside the primary users=2A group? (Electronic services, photocopies, ILL, etc.) Yes (comments?) No (comments?) 17. Which services require a fee, and how is it collected? 18. What is the policy regarding those users who have clear business interests in having access to the collections, e.g., art dealers, appraisers, etc.? 19. Are limits put on services to these types of patrons? (limiting staff time, charging for services, etc.?) 20. Are limits set, if any, which are driven by funds available? Explain. Yes- No- 21. Are demands for services beyond the primary users group ever used to justify additional staffing? Please explain. Yes- No- 22. Do you give out auction price information on the phone, in a letter, FAX, etc.? Please explain. Yes- No- 23. How has the addition of electronic resources affected your library=2As policies with regard to reference service, fees-for-service, staff time, time limits on using terminals? 24. If any restrictions on service have been put in place, what is the reaction of your staff toward these policies? What is the reaction of your users? Staff- Users- 25. Additional comments? If you know of colleagues who do not have access to ARLIS-L, we would = appreciate your forwarding this questionnaire to them or letting us know who they are, = so that we can send them a questionnaire by snail mail. Thanks so much for = your help. Pat Lynagh NMAA/NPG Library 202-357-1886