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----------------------------Original message---------------------------- For those interested in offering digital reference services via the Internet, a new "how-to" manual, The AskA Starter Kit: How to Build and Maintain Digital Reference Services, has been published by the ERIC Clearinghouse on Information & Technology. Digital reference services, or AskA services, are named for services such as "Ask A Scientist" or "Ask A Librarian." This handbook is written primarily for libraries, professional associations, government agencies, academic institutions, and organizations that specialize in a given subject area or skill. For more information on the AskA Starter Kit and other publictations on digital reference, please see <http://www.vrd.org/StarterKit/SKPress.html>. --------------------------------------------- Joann Wasik Research Consultant & Communications Officer The Virtual Reference Desk www.vrd.org [log in to unmask] ---------------------------------------------