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In preparation for Ask ARLIS 2 entitled *Who*s That Knocking at My Door?: Issues of Access, Fees, Service and Clientele*, to be presented at the Vancouver Conference on Saturday, March 27, 1999, 6:00 to 7:00 PM, we are asking ARLIS members to complete the following questionnaire. In addition, we would be interested in receiving written policies and statements which are in place at your institution which address these matters (e.g., entrance policies, fee-for-services, price lists, reciprocal borrowing cards, etc.). You may mail these to Pat Lynagh or Liz Harter prior to the Ask ARLIS, or you may bring them with you (at least 20 copies).
Written materials and completed questionnaires may be sent to us as follows:
Mail:
Pat Lynagh
NMAA/NPG Library
Smithsonian Institution
Washington, DC 20560
(202) 357-1886
Liz Harter
George Washington University
Gelman Library
2130 H St., NW
Washington, DC 20052
(202) 994-1356
FAX:
Pat Lynagh
202-786-2583
Liz Harter
202-994-1340
E-Mail:
Pat Lynagh
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Liz Harter
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QUESTIONNAIRE
1. What type of library is yours?
Museum (privately funded) _____
Museum (publicly funded) _____
Academic (privately funded) _____
Academic (publicly funded) _____
Public _____
Art School _____
Other (please explain)
2. How many hours per week are you open?
Hours staffed by professional staff _____
Hours staffed by non-professional staff ___
3. Is yours a circulating library?
Yes ___ Annual circulation statistics ____
ILL*s only ___ Annual ILL statistics _____
No _____
4. Staff size
Professional staff _____
Non-professional staff _____
5. What is the primary group that your
library serves? Approximate number of
users per calendar year.
General Public _____
Institution Staff ______
Students Affiliated ______
Students Unaffiliated _____
Commercial Interests ______
(Art Dealers, Appraisers, etc.)
6. Is there a written policy making clear
who has access to library collections
and service and who does not? Please
explain.
Yes (comments?)
No (comments?)
7. Do you have formal reciprocal/
cooperative arrangements with
other libraries in the area or
outside the area? Please explain.
8. How do you provide services other than
in-person?
Mail _____
Phone _____
Electronic ______
FAX ______
9. Is theft an issue in establishing access
policies?
Yes (comments?)
No (comments?)
10. Who in the organization makes your library*s
access policies?
11. How is the policy enforced?
12. How is the policy made known?
13. Have you, or do you anticipate,
reducing your level of access?
Yes (comments?)
No (comments?)
14. Have you, or do you anticipate,
increasing your level of access?
Yes (comments?)
No (comments?)
15. Is there a stated policy which places
limits on how far reference staff
will go in providing services to
those outside the primary users*
group?
Yes (comments?)
No (comments?)
16. Is there a fee for services to those
outside the primary users* group?
(Electronic services, photocopies,
ILL, etc.)
Yes (comments?)
No (comments?)
17. Which services require a fee, and
how is it collected?
18. What is the policy regarding those
users who have clear business interests
in having access to the collections, e.g.,
art dealers, appraisers, etc.?
19. Are limits put on services to these types
of patrons? (limiting staff time, charging
for services, etc.?) Please explain.
20. Are limits set, if any, which are driven by
funds available? Please explain.
Yes
No
21. Are demands for services beyond the primary
users group ever used to justify additional
staffing? Please explain.
Yes
No
22. Do you give out auction price information
on the phone, in a letter, FAX, etc.? Please explain.
Yes
No
23. How has the addition of electronic resources
affected your library*s policies with regard
to reference service, fees-for-service, staff
time, time limits on using terminals?
24. If any restrictions on service have been put in
place, what is the reaction of your staff toward
these policies? What is the reaction of your users?
Staff
Users
25. Additional comments?
We would appreciate receiving your responses no later than February 26, 1999. If you are unable to respond by this time, please bring your written responses to the Ask ARLIS 2 on Saturday, March 27, at 6:00 PM. We look forwarding to seeing you then.
If you know of colleagues who do not have access to ARLIS-L, we would appreciate your forwarding this questionnaire to them or letting us know who they are, so that we can send them a questionnaire by "snail mail". Thanks so much for your help.