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Regarding: RE>E-Mail Reference Joan, You/list members can review/peruse/download our just completed Free White Paper an "Executive Guide to Managing Your Orgs Email'. Use code/id 145 at <http://www.surveyssay.com> Topics include latest list serve / discussion technology / tools for creating on line communities *Note* you may also use this code/id 110 for additional Free trial demos & White Papers . . .i.e. Survey Principles et.al. of interest at our site. Please feel free to extend this invitation to your Staff/Depts. At 09:17 AM 12/28/1998 -0500, Joan Stahl wrote: >The National Museum of American Art has been providing e-mail reference >for approximately 6 years. We have a Web-based form >[http://www.nmaa.si.edu/referencedesk/] and a link from America Online >to our Web site. We average approximately 350-450 questions/month and >accept questions from the general public. We provide factual information >with referrals to printed and electronic resources, as well as people >resources, for additional information. I have written a few articles on >our service and these have appeared in past issues of Art Documentation. >The email reference service at the museum is part of the Virtual >Reference Desk Project of the Department of Education. For detailed >information about our service, you can also visit the VRD >[http://http://www.vrd.org/] web site. > The VRD has recently published a handbook titled "AskA Starter Kit: >How to Build and Maintain Digital Reference Services" that you might >find useful. > >Joan Stahl, Coordinator Image Collections,National Museum of American >Art > >Joan Stahl, National Museum of American Art: Room 331, >Smithsonian Institution, Washington, DC 20560 >(e-mail)[log in to unmask] (voice) 202-357-1348 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Jim Henry, Ex Dir Strategic Alliances <mailto:[log in to unmask]> JH&A 614.834.9408 / 888.859.8644 VOICE / 614.834.9964 FAX <http://www.surveyssay.com> Updated 11-7-98 'E Mail Solutions' Free Trial Demos/WhitePapers Use code/id 110