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----------------------------Original message---------------------------- For those of you in universities-- We are attempting to develop "Baseline Subject Competencies for the Academic Reference Desk" similar to those listed in the article of this title by Benefiel, Miller & Ramirez (Reference Services Review, Spring 1997, 83-93. If any of you have developed such competencies at your institution--in *any* subject--I would love to have a copy. Most pertinent to our situation would be competencies expected of personnel working at a general reference desk in a university, both librarians and support staff. I'll be happy to compile and communicate the results if others are interested. Edith Crowe San Jose State University [log in to unmask]