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----------------------------Original message---------------------------- I would like to hear what other academic libraries are doing about email reference requests. Now that our reference staff names and email addresses are available through the web, we are beginning to receive more and more requests for email assistance from outside the state, and even outside the U.S. I am particularly interested in any policies that have been written and would appreciate it if these could be faxed....I will summarize results on the list. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Lynne Woodruff Manager of Art Information Services Art Library University of Maryland College Park, MD 20742 301-405-9065 [log in to unmask] ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::