 |
 |
----------------------------Original message---------------------------- We've had a (now very outdated) Savin Prism/SP color copier in the Art Department of the Free Library of Philadelphia for about five years. Our patrons love having it and it is heavily used; the big problem is that it does go down fairly often, especially as it's aged, and then we're out of luck, since there's only one machine. It was installed by the company which has the franchise for all our copiers, and serviced and maintained by them. Cpoies are $1.50 for 8 1/2 x 11", $3.00 for 11 x 17". It's self-service but it's right by the reference desk so we help patrons with a lot. No huge problems with that. I would try to avoid buying an older copier; the technology has improved a great deal and people's standards have risen with them. Ours now looks pretty low-end. I would reserve the color machine for color only if at all possible. Noise hasn't been a problem except occasionally when the machine was about to break down. We explain to users up front that we don't give refunds just because the colors in your copy are unpleasing & in fact very few people seem to be unsatisfied with their results; we do give a refund if there is an obvious malfunction or if the ink etc. of the original simply reproduces very badly. Actually refunds have not been a big problem and in general I believe that the copier has been a great addition to our service and much appreciated by our users. Bill Lang Head, Art Department The Free Library of Philadelphia [log in to unmask]