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----------------------------Original message---------------------------- For a proposed conference session on electronic reference services, I would be interested in hearing from anyone who is actively involved in such a program at their library/institution. The National Museum of American Art has been sponsoring an electronic art reference service for the last 2 1/2 years; the service now averages 400-500/questions/month. Who else is running a similar service and how do the services compare? As more and more people expect to get their information electronically, I am interested in exploring changes in traditional library reference in the electronic environment--models for electronic reference service, staffing requirements, the reference search, etc. If you are involved in such a service, briefly describe the scope of the service. E-mail directly to: [log in to unmask] Thank you. Joan Stahl Coordinator, Image Collections National Museum of American Art, Smithsonian Institution