Location: Pasadena, CA

Salary: $43,368-$50,000
Employment Term: Full-time

Employer Contact: [log in to unmask]

ArtCenter College of Design is searching for an experienced Digital Services Specialist to join our team.

The salary range for this position: $43,368.00 - 50,000.00

Final salary is based on education, experience, skills relevant to the role, and internal equity.

About ArtCenter
Founded in 1930 and located in Pasadena, California, ArtCenter College of Design is a global leader in art and design education and has had an international reputation for its rigorous, transdisciplinary curriculum, faculty of professionals, strong ties to industry, and commitment to socially responsible design. ArtCenter is a private nonprofit fully accredited by the WASC Senior College and University Commission (WSCUC).

Every position at ArtCenter plays an important part in carrying out the values, goals, strategic vision, and mission of the College. This includes diversity, equity, inclusion, access, belonging (DEIAB) and culture.

Reporting to the Director, Collections and Systems; the Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and assisting with gathering, analyzing, and reporting statistics.

This is a full-time, in-region position. Normal business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. The position may require flexibility to work a staggered, remote or alternate schedule to meet the demands of the work, which could include weekends or evenings. The position is eligible for flexible scheduling with at least 2 days in the office.

Essential Functions

Software and Online Access — 30%

• Verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
• Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
• Open and manage helpdesk tickets with vendors
• Assist with maintaining the WebPAC and website
• Create and update web forms
• Assist with installation, integration, migration and implementation of library software

Electronic Resources — 25%

• Provide technical support for the Library’s online resources as part of an interdepartmental workflow
• Assist with set up, testing, and maintenance of proxy configurations for trials, databases, and e-journals
• Assist wih maintaining Online Resources A-Z list
• Provide IP ranges to vendors

User Support, Services, and Outreach — 20%

• Provide patron support for inquiries and access issues for library digital resources
• Provide outreach for digitization services
• Provide technical assistance for library staff
• Maintain tutorials and troubleshooting guides for users
• Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines

Digitization — 10%

• Scan articles for e-reserves
• Digitize and catalog images using best practices, cataloging standards, and authority records
• Maintain color management and calibration of equipment according to best-practice protocols
• Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
• Perform quality control checks of digital images and metadata
• Upload images to the digital image repository
• Back up working files

Project Tracking and Data Analysis — 10%

• Manage tracking of workflows, projects, batches, equipment, and issue resolution
• Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
• Assist with gathering statistics for analysis, reporting, surveys, and evidence-based decision making

Non-Essential Duties — 5%

• Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
• Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
• Other duties as assigned

Required Qualifications:

• High school diploma or GED equivalent
• 2-3 years of experience providing user support and customer service in a technical environment
• Strong problem-solving and logic skills and an aptitude for troubleshooting issues
• Strong computer skills with a proficiency with word processing, spreadsheets, databases, social media, web technology, and a disposition for learning new technologies
• Detail-oriented, highly organized, able to balance priorities, takes initiative, reliable, and resourceful
• Customer service-focused individual with excellent interpersonal and written communication skills to work effectively with students, faculty and staff
• Collaboration skills with demonstrated success working on teams
• A commitment to DEIAB and culture, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities

Preferred Qualifications

• Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
• Experience with operating systems, asset management, project management, video and image editing, web forms, content management systems, HTML & CSS
• Understanding of authentication and proxy-rewrite methods for online resources
• Experience operating scanning equipment and editing digital images and text
• Knowledge of art and design history as well as metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
• Familiarity with copyright laws and rights management issues in a digital environment