Dear ARLIS colleagues,
This message is to ask whether any of you are using BSCAN ILL software with a Bookeye scanner and if so how you are faring with it.
Our main problem with it is that you can only scan 60-90 pages at a time (depending on whether B&W or color) before the scanner freezes and when it does all that work is lost. If a book chapter or long article
needed for a course packet is more pages than that we have to do it in two files and stitch them together, which is a time-consuming workflow that I feel shouldn’t be necessary for a workhorse scanner designed for institutional ILL and document delivery.
When we spoke to the tech support staff a few weeks ago they told us that an upcoming upgrade would fix that problem, turning a 3-speed car into a 5-speed (or some such vehicular metaphor). After the upgrade
happened late last week, however, we were having the same problem and they now say that it’s just a feature of the software.
Can anyone cite experiences that support or refute this? Is it unreasonable to expect a very expensive scanner to be able to do more than 90 B&W pages in one file?
In all other ways it’s a very good scanner, but if we’d known about this limitation we might have looked further.
Thanks all –
Karen
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