Hi everyone, I’m working with colleagues here at Yale on a proposal for library-wide customer service training. One program we’re looking into is MIT’s from a few years ago:
https://smartech.gatech.edu/handle/1853/54711
If your library has done something similar, even if it was on a smaller scale, I’d be interested in hearing about it. Or, if you’ve heard of a successful program at another library, please let me know. We’re also open to working with consultants.
Please respond to me directly and I will be happy to send a summary to the listserv later.
Thanks,
Heather
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Heather Gendron |Director,
Robert B. Haas Family Arts Library
Yale University Library
T 203.432.2642
she/her/hers