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Dear Colleagues, **Please excuse cross-posting.** At my architecture and design branch library, we are going to begin using Springshare's LibAnswers to record and assess reference transactions at the desk, via telephone, email, and chat. I would appreciate hearing from anyone who has implemented this system (or something similar) at an architecture/art/design branch library. Specifically, I would like to find out if you are tracking information besides question and answer, question type, contact point, and time spent. Please respond off list. Many thanks in advance. Sincerely, Kasia Kasia Leousis, M.A., M.L.S. Architecture and Art Librarian Library of Architecture, Design and Construction Auburn University 334-844-1752 [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/membership/join-arlisna Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~