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We have been having problems for a few years with Art in America, as well as, Magazine antiques. Both are published by Brant Publishing and distributed by a company called “ProCirc” based out of Florida. I have spent many hours trying to resolve problems with both parties to no avail. Delivery is not a problem for them in the U.S. but it seems they are incapable of getting their periodicals delivered to Canada. ProCirc has sent me emails telling me to get in contact with Canada Post to see what the problem is. They are playing the blame game. The editors of both publications are very apologetic but do not seem to want to deal with the issue. We just started new subscriptions to these publications that are sent to our subscription agents in the U.S. and then forwarded to us. I received our first issue of Art in America from those subscriptions yesterday. I have forwarded these posts to an editor of Art in America but, as I say, they don’t seem to want to deal with the problem.

 We have also had some problems receiving the last 5 or so issues of Art  in America. We have contacted our distributor but to no avail. We have discovered, however, that a local bookseller regularly receives every issue and has been doing so for several years without any disruption. So is this just a Canadian library thing?

Kit
 At 03:34 PM 1/7/2014, Rackover, Suzanne wrote:

We have had issues with Art in America as well. In 2011-12 we missed out on about 5 issues. Our library assistant did her best to communicate with the distributor but nothing was resolved. We eventually started receiving the issues again.
 
Suzanne
 
Suzanne Rackover, MA MLIS
Managing Librarian
Paul D. Fleck Library and Archives
The Banff Centre
107 Tunnel Mountain Drive
Box 1020, Stn. 43
Banff, AB T1L 1H5
 
T. 403.762.6255
http://www.banffcentre.ca/library/
https://www.facebook.com/banffcentrelibrary
 
Follow our project on Tumblr
Every Item in the Artists? Books Collection
http://banffcentrelibraryandarchives.tumblr.com/
 
 
From: ARLIS/NA List [ mailto:[log in to unmask]] On Behalf Of [log in to unmask]
Sent: Tuesday, January 07, 2014 11:14 AM
To: [log in to unmask]
Subject: Re: [ARLIS-L] Problems with delivery of Art in America magazine
 
Hello Irene
You are not alone. We also have had problems with the distribution of Art in America. It is disingenuous on the part of the publisher to suggest the problem is at your end. I will ask my colleague to get in touch with you.
Jonathan
 
Jonathan Franklin
Chief, Library, Archives and Research Fellowships Program
National Gallery of Canada
380 Sussex Drive
PO Box 427, Station A
Ottawa, Ontario
K1N 9N4
Canada
telephone (613) 990 0590
[log in to unmask]
 
 
 
From: ARLIS/NA List [ mailto:[log in to unmask]] On Behalf Of Irene Guidos
Sent: January-07-14 12:42 PM
To: [log in to unmask]
Subject: [ARLIS-L] Problems with delivery of Art in America magazine
 
I am wondering if any other libraries have been having problems with consistent delivery of Art in America.  I seem to recall that this was an issue about two or three years ago with some Canadian libraries.  Our library has been missing between five to seven issues per year since 2011.
 
I just received notice from the publisher that the problem might be at our end, which strikes me as odd since we don?t have this problem with delivery of any of our other magazines.  The address information we have given the publisher is correct, so I am mystified as to why we seem to consistently be missing issues.
 
I am curious as to whether other libraries may be experiencing a similar situation to ours.
 
Thank you,
 
Irene Guidos
Technical Services Coordinator
Luke Lindoe Library
Alberta College of Art + Design

ACAD is a leading centre for education and research, and a catalyst for creative inquiry and cultural development. We engage the world and create possibilities.

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Kit Clarke
Acting University Librarian
NSCAD UNIVERSITY LIBRARY
(Nova Scotia College of Art and Design)
5163 Duke St.
Halifax, N.S. B3J 3J6
T: 902-494-8202
F: 902-425-1978
www.nscad.ca

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