We have had issues with Art in America as well. In 2011-12 we missed out on about 5 issues. Our library assistant did her best to communicate with the distributor but nothing was resolved. We eventually started receiving the issues again. Suzanne Suzanne Rackover, MA MLIS Managing Librarian Paul D. Fleck Library and Archives The Banff Centre 107 Tunnel Mountain Drive Box 1020, Stn. 43 Banff, AB T1L 1H5 T. 403.762.6255 http://www.banffcentre.ca/library/ https://www.facebook.com/banffcentrelibrary Follow our project on Tumblr Every Item in the Artists' Books Collection http://banffcentrelibraryandarchives.tumblr.com/ From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of [log in to unmask] Sent: Tuesday, January 07, 2014 11:14 AM To: [log in to unmask] Subject: Re: [ARLIS-L] Problems with delivery of Art in America magazine Hello Irene You are not alone. We also have had problems with the distribution of Art in America. It is disingenuous on the part of the publisher to suggest the problem is at your end. I will ask my colleague to get in touch with you. Jonathan Jonathan Franklin Chief, Library, Archives and Research Fellowships Program National Gallery of Canada 380 Sussex Drive PO Box 427, Station A Ottawa, Ontario K1N 9N4 Canada telephone (613) 990 0590 [log in to unmask]<mailto:[log in to unmask]> From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of Irene Guidos Sent: January-07-14 12:42 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: [ARLIS-L] Problems with delivery of Art in America magazine I am wondering if any other libraries have been having problems with consistent delivery of Art in America. I seem to recall that this was an issue about two or three years ago with some Canadian libraries. Our library has been missing between five to seven issues per year since 2011. I just received notice from the publisher that the problem might be at our end, which strikes me as odd since we don't have this problem with delivery of any of our other magazines. The address information we have given the publisher is correct, so I am mystified as to why we seem to consistently be missing issues. I am curious as to whether other libraries may be experiencing a similar situation to ours. Thank you, Irene Guidos Technical Services Coordinator Luke Lindoe Library Alberta College of Art + Design ACAD is a leading centre for education and research, and a catalyst for creative inquiry and cultural development. We engage the world and create possibilities. ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~