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We have a subscription directly with the publisher, and I have not had any problems since as far back as my records go, which is 2010. Kitty Jansen MA, MLS Librarian Watanabe Family Library Eiteljorg Museum of American Indians and Western Art 500 West Washington St. Indianapolis, IN 46204 317-275-1346 p 317-275-1400 f www.eiteljorg.org From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of Sheila A. Cork Sent: Thursday, January 09, 2014 11:58 AM To: [log in to unmask] Subject: Re: [ARLIS-L] Problems with delivery of Art in America magazine I had a lot of problems with EBSCO and switched to WT Cox. When there are problems they work hard to clear them up - unlike EBSCO whose first suggestion was that I should remove my account from them! Sheila A. Cork Librarian New Orleans Museum of Art City Park 1 Collins Diboll Circle P.O. Box 19123 New Orleans, LA 70179-0123 504-658-4117 [log in to unmask] ________________________________ From: Danuta Zwierciadlowski <[log in to unmask]> To: [log in to unmask] Sent: Wednesday, January 8, 2014 4:16 PM Subject: Re: [ARLIS-L] Problems with delivery of Art in America magazine I just had our library technician check our holdings and it looks like the problem started in 2011, we only have 3 issues, then we only received 1 issue for 2012 and for 2013 have Jan, Mar - August and nothing since August. We use EBSCO for our subscription. Best, Danuta -- Danuta Zwierciadlowski electronic resources + journals librarian, library | tel 604 844 3840 emily carr university of art + design<http://www.ecuad.ca/> | 1399 Johnston Street, Vancouver BC V6H 3R9 On 2014-01-08 9:27 AM, Donna Bowman wrote: I thought I'd check our holdings of Art in America, and we, too, are definitely behind in getting it. The last one we received was August of 2013. We even just recently received a 2003 issue! Donna Donna Bowman Visual Arts Liaison Librarian Dr. John Archer Library University of Regina Regina, SK S4S 0A2 (306)585-5118 [log in to unmask]<mailto:[log in to unmask]> >>> Mike Saunders <[log in to unmask]><mailto:[log in to unmask]> 1/8/2014 8:35 AM >>> We have been having problems for a few years with Art in America, as well as, Magazine antiques. Both are published by Brant Publishing and distributed by a company called “ProCirc” based out of Florida. I have spent many hours trying to resolve problems with both parties to no avail. Delivery is not a problem for them in the U.S. but it seems they are incapable of getting their periodicals delivered to Canada. ProCirc has sent me emails telling me to get in contact with Canada Post to see what the problem is. They are playing the blame game. The editors of both publications are very apologetic but do not seem to want to deal with the issue. We just started new subscriptions to these publications that are sent to our subscription agents in the U.S. and then forwarded to us. I received our first issue of Art in America from those subscriptions yesterday. I have forwarded these posts to an editor of Art in America but, as I say, they don’t seem to want to deal with the problem. Mike Saunders, From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of KClarke Sent: January-08-14 8:29 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [ARLIS-L] Problems with delivery of Art in America magazine We have also had some problems receiving the last 5 or so issues of Art in America. We have contacted our distributor but to no avail. We have discovered, however, that a local bookseller regularly receives every issue and has been doing so for several years without any disruption. So is this just a Canadian library thing? Kit At 03:34 PM 1/7/2014, Rackover, Suzanne wrote: We have had issues with Art in America as well. In 2011-12 we missed out on about 5 issues. Our library assistant did her best to communicate with the distributor but nothing was resolved. We eventually started receiving the issues again. Suzanne Suzanne Rackover, MA MLIS Managing Librarian Paul D. Fleck Library and Archives The Banff Centre 107 Tunnel Mountain Drive Box 1020, Stn. 43 Banff, AB T1L 1H5 T. 403.762.6255 http://www.banffcentre.ca/library/ https://www.facebook.com/banffcentrelibrary Follow our project on Tumblr Every Item in the Artists? Books Collection http://banffcentrelibraryandarchives.tumblr.com/ From: ARLIS/NA List [ mailto:[log in to unmask]] On Behalf Of [log in to unmask]<mailto:[log in to unmask]> Sent: Tuesday, January 07, 2014 11:14 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [ARLIS-L] Problems with delivery of Art in America magazine Hello Irene You are not alone. We also have had problems with the distribution of Art in America. It is disingenuous on the part of the publisher to suggest the problem is at your end. I will ask my colleague to get in touch with you. Jonathan Jonathan Franklin Chief, Library, Archives and Research Fellowships Program National Gallery of Canada 380 Sussex Drive PO Box 427, Station A Ottawa, Ontario K1N 9N4 Canada telephone (613) 990 0590 [log in to unmask]<mailto:[log in to unmask]> From: ARLIS/NA List [ mailto:[log in to unmask]] On Behalf Of Irene Guidos Sent: January-07-14 12:42 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: [ARLIS-L] Problems with delivery of Art in America magazine I am wondering if any other libraries have been having problems with consistent delivery of Art in America. I seem to recall that this was an issue about two or three years ago with some Canadian libraries. Our library has been missing between five to seven issues per year since 2011. I just received notice from the publisher that the problem might be at our end, which strikes me as odd since we don?t have this problem with delivery of any of our other magazines. The address information we have given the publisher is correct, so I am mystified as to why we seem to consistently be missing issues. I am curious as to whether other libraries may be experiencing a similar situation to ours. Thank you, Irene Guidos Technical Services Coordinator Luke Lindoe Library Alberta College of Art + Design ACAD is a leading centre for education and research, and a catalyst for creative inquiry and cultural development. We engage the world and create possibilities. ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ Kit Clarke Acting University Librarian NSCAD UNIVERSITY LIBRARY (Nova Scotia College of Art and Design) 5163 Duke St. Halifax, N.S. B3J 3J6 T: 902-494-8202 F: 902-425-1978 www.nscad.ca<http://www.nscad.ca/> ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ -- Danuta Zwierciadlowski electronic resources + journals librarian, library | tel 604 844 3840 emily carr university of art + design<http://www.ecuad.ca/> | 1399 Johnston Street, Vancouver BC V6H 3R9 ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org<http://lsv.arlisna.org/> Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~