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I'm considering offering reference chat /IM service for the Architecture Library, a branch library in which I am the only professional librarian, and I'm wondering if others have experiences doing so in similar situations. The main library here operates chat reference through the reference desk and I've seen how it works at that scale, but I'm specifically interested in chat experiences in smaller operations. Has it been worthwhile? Are you overwhelmed, or underwhelmed, with queries? Are there any difficulties with service hours since you aren't available all day to chat? Other challenges or rewards? If you email me directly I will summarize the replies and post to the list in case others are interested. Thanks, Amy -------------------------------------------------------------------- Amy Trendler University Libraries...A destination for research, learning, and friends Architecture Librarian Ball State University 765-285-5858 Muncie, IN 47306 [log in to unmask]<mailto:[log in to unmask]> The University Libraries provide services that support student pursuits for academic success and faculty endeavors for knowledge creation and classroom instruction. http://www.bsu.edu/library ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~