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Good morning colleagues, As a clarification, what is in place UC-wide (California) is chat service provided by librarians at the UCs, this is not outsourced. Take a look at http://libraries.ucsd.edu/help/ask-a-librarian/index.html to see how UCSD (as one UC campus) is expanding how students and others can ask questions or obtain connections to subject specialists. Right now there continues to exist traditional reference desks, but we are just starting a library-wide reorganization process that may lead to further consolidations. I'm expecting reference may be one of them. Leslie UCSD Arts Library -----Original Message----- From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of McKenzie, Karen Sent: Wednesday, October 05, 2011 8:03 AM To: [log in to unmask] Subject: Re: [ARLIS-L] Participatory Librarianship This a hugely interesting topic - please keep discussion on the list rather than off. Outsourcing reference service?? Whoa nelly! Karen McKenzie Chief Librarian E.P.Taylor Research Library & Archives Art Gallery of Ontario 317 Dundas St. W. Toronto, ON M5T 1G4 Canada PH 416-979-6660 FX 416-979-6602 E [log in to unmask] www.ago.net ü Please consider the environment before printing this email. -----Original Message----- From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of Ley, Sandra Sent: Tuesday, October 04, 2011 6:54 PM To: [log in to unmask] Subject: Re: [ARLIS-L] Participatory Librarianship Hi Leslie -- You mentioned that UCSD reference is evolving towards a predominantly e service... Can you tell us if their own librarians are handling e-reference, or if they've contracted with an outside service? Also, is the UC's examination of participatory librarianship an institution-driven or library-driven decision? To everyone on the list... I'd be curious to know what other institutions are seriously considering, or opting for, participatory librarianship. Is anyone else willing to share on this topic? Sandra Sandra J. Ley Faculty Librarian, West Campus Library Pima Community College Phone: (520) 206-3015 Fax: (520) 206-3059 [log in to unmask] "The future is already here, it's just not evenly distributed." Attributed To William Gibson, SciFi Author / Coined "Cyberspace" -----Original Message----- From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of Abrams, Leslie Sent: Tuesday, October 04, 2011 8:12 AM To: [log in to unmask] Subject: Re: [ARLIS-L] Participatory Librarianship The U California library system is also looking at these same issues. Currently in place is system-wide chat reference, and at UCSD reference is definitely evolving towards a predominantly e service. As a selector, I do consider whether a book might be acquired as a e-book, but I too am often not satisfied with the quality of images, or in some cases the lack of images, so almost always opt to buy the print version. I still have the authority to make this choice, at least for now! Leslie UCSD Arts Library Sent from my iPad On Oct 4, 2011, at 6:52 AM, "Lockard, Ray Anne" <[log in to unmask]<mailto:[log in to unmask]>> wrote: Dear Colleagues, Our library system is moving inot what is being called "participatory librarianship" this year. All kinfds of changes will be made. Including user driven materials selection and, as I understand it, removal of reference desks, etc. More purchasing of e-books. I have refused to purvchase e-art books due to images or lack thereof. Are any of the rest of myou going through this? Thansk so much for your comments both pro and con. Yours, Ray Anne Lockard ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to <mailto:[log in to unmask]> [log in to unmask]<mailto:[log in to unmask]> For information about joining ARLIS/NA see: <http://www.arlisna.org/join.html> http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to <mailto:[log in to unmask]> [log in to unmask]<mailto:[log in to unmask]> ARLIS-L Archives and subscription maintenance: <http://lsv.arlisna.org> http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: <mailto:[log in to unmask]> [log in to unmask]<mailto:[log in to unmask]> ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.arlisna.org Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] ~~~~~~~~~~~~~~~~~~~~~~