Hello, Lucy and all,

Yes, we (U of Regina in Saskatchewan, Canada) have had similar problems with ARTstor access and file downloads from Macs. We've also had problems where the file is saved as a strange file type, that won't open with regular image viewers on Mac. We didn't really find a workaround, either. Has anybody else?

Thanks for posting this question, Lucy. If you get any replies off-list, could you please post them on-list?

Donna

Donna Bowman
Visual Arts Liaison Librarian
University of Regina Dr. John Archer Library
3737 Wascana Parkway
Regina, SK
S4S 0A2
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>>> "Harper, Lucy" <[log in to unmask]> 05/25/11 7:43 AM >>>

Working with a faculty member today on their MAC laptop, we had significant difficulties in ARTstor with seeing Public Folders in the Manage Folders application and thus with moving image groups into public folders.  One notable problem was in renaming folders, where it kept telling us we had to use names under 50 characters when the names we were using (for example, ?Birds?) were clearly under the limit.

 

Is this a new problem since the latest upgrade?  Has anyone else experienced it and (hopefully) found a workaround?

 

Lu Harper

Librarian/Webmaster

Memorial Art Gallery of the University of Rochester

500 University Ave.

Rochester, NY 14607

585.276.8997

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