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I'm on a local working group dealing with one of the issues you raised, and we've been looking at the READ (Reference Effort Assessment Data) Scale for quantifying reference question difficulty. FYI, see: http://bkarrgerlich.googlepages.com/home http://bkarrgerlich.googlepages.com/ --Linda Duychak Kohler Art Library Univ. of Wisconsin-Madison ----- Original Message ----- From: Lori Thorrat <[log in to unmask]> Date: Tuesday, July 29, 2008 6:47 pm Subject: [ARLIS-L] Statistics To: [log in to unmask] > Hello, > > I've been asked by my director to review the statistics our library > keeps in comparison to what other institutions currently track. We > are reviewing the current set ARL statistics but since we are an art > library, I am particularly interested in what statistics other special > libraries, or special collections keep. I am also interested in how > other institutions track usage counts. With changing technology we > find increasingly that folks use us as a venue to work, which we've > begun to track with a door count. We are also considering delineating > between types of reference questions. We are considering tracking > "informational questions" vs. questions that require more in depth > analysis and work by the reference librarian. If anyone else does > this and would care to share their criteria for delineated between the > two I would be most appreciative. As I am not a member of the list, > please respond to me directly at the following address. > > Thanks very much for your assistance, > > Lori Ann Thorrat > Associate Librarian for Technical Services > Ingalls Library > The Cleveland Museum of Art > [log in to unmask] > 216.707.2557 > 216.421.0921 fax > > > __________________________________________________________________ > Mail submissions to [log in to unmask] > For information about joining ARLIS/NA see: > http://www.arlisna.org/join.html > Send administrative matters (file requests, subscription requests, etc) > to [log in to unmask] > ARLIS-L Archives and subscription maintenance: > http://lsv.uky.edu/archives/arlis-l.html > Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask] > __________________________________________________________________ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org/join.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.uky.edu/archives/arlis-l.html Questions may be addressed to list owner (Judy Dyki) at: [log in to unmask]