User Services Assistant
ARTstor is seeking a User Services Assistant. User Services provides
support and training services to the more than 500 institutions
participating in ARTstor (including libraries, visual resource and
instructional technology departments) as well as end users (including
faculty, curators, and graduate and undergraduate students).
Responsibilities
The User Services Assistant is an entry-level position, with responsibility
for providing front line support services to individuals at institutions
licensing ARTstor. Reporting to the Director of User Services, t he User
Services Assistant will work closely with the rest of the ARTstor User
Services team. Specific responsibilities include:
- Provide technical support and help desk services (via phone and email)
related to both technical issues (hardware, software, network
infrastructure) and content of the ARTstor Digital Library.
- Assist with the maintenance of online and printed documentation and
training materials
- Execute installation procedures for new participating institutions
- Help organize site visits to participating institutions for the user
services team
- Administrative assistance and other tasks as assigned by the Director of
User Services
Qualifications
The User Services Assistant should be energetic and flexible, should have
very good personal a nd communication skills, should have the ability to
work closely with a small, dedicated team in a fast paced environment, and
should be committed to the delivery of high-quality services to users in
the educational and arts community.
Required: Bachelor's degree in a liberal arts discipline, in computer or
information science, or in a relevant technical field; excellent written
and oral communication skills regarding technical and non-technical
subjects; comfort and fluency in a variety of software programs and
computer platforms; demonstrated ability to work cooperatively with
professional staff members in all sectors, internally and externally.
Willingness to work evening, night and weekend shifts in rotation with
other team members. Previous user support experience a plus.
About ARTstor
ARTstor is an equal opportunity employer. ARTstor offers a competitive
salary and excellent benefits.
Applications for the position should be submitted to:
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Applicants must submit a cover letter with salary requirements along with
their resume.
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