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Hello All,
This is a question and some bench marking for museum librarians. 
How do you handle interlibrary loan requests when the item requested is
available in your city?
Our library is a borrowing as well as lending library. 
Our policy for our staff requesting an interlibrary loan  has been that
if the item requested is available in town, we ask the staff member
requesting the material to go to the library and get it. The reason for
this is that ILLs are quite costly, and we want to fulfill all ILLs that
are not available in the same city. In addition, ILL requests are also
time consuming, and we do not have an ILL librarian just devoted to ILL
requests. 
We have a new staff member who is quite insistent about receiving ILLs
available in the city. She is ready to go higher up, so I need some
back-up from other museum libraries.
Please send your comments to my e-mail address, I will summarize the
responses.
Thank you for your input.
Best regards,
Ursula Kolmstetter
 
Ursula Kolmstetter
Head Librarian, Stout Library
Indianapolis Museum of Art
4000 Michigan Road
Indianapolis, IN 46208-3326
USA
Tel.: 317-920-2662, ext. 225
Fax: 317-926-8931
e-mail: [log in to unmask]
http://www.ima-art.org

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