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* Please excuse any cross-postings * CALL FOR PROPOSALS: Papers and Presentations The VRD 7th Annual Reference Conference Recognizing the Success of Reference November 14-15, 2005 San Francisco, CA Proposals are invited for concurrent breakout session presentations at the VRD 7th Annual Reference Conference on Monday and Tuesday, November 14-15, 2005. The VRD conference explores all aspects of reference service in a broad range of contexts, including libraries and information centers, government, business, education, and other industry sectors or organizations. The theme of this year's conference, "Recognizing the Success of Reference," examines the challenges, accomplishments, and perhaps pitfalls of integrating digital reference into the traditional reference environment. With technologies such as SMS, Podcasting, voice over IP (VoIP), and more becoming increasingly mainstream, the potential to provide instant, on-the-go reference is limitless. Authors are encouraged to examine issues, identify practices, and propose organizational and technological systems, standards, and procedures that advance the state of reference librarianship as practiced in a variety of environments and mediums. Presenters will receive free registration for the conference. Please note that there is a two-person limit per presentation; in the case of two presenters for one session, one presenter will receive free registration. Deadlines: * Proposals will be accepted until June 6, 2005 (see proposal submission instructions below). * Selected presenters will be notified by July 15, 2005. * Final papers are due Friday, December 9, 2005 in order to be considered for inclusion in the VRD 2005 Conference print proceedings, to be published in 2006. * PowerPoint presentation slides, handouts, and other materials to be published in the VRD electronic proceedings will be due Friday, December 9, 2005. CONFERENCE THEMES: Proposal themes may include, but are not limited to, the following topics and categories: Administrative Issues * Training solutions and models for service staff * Planning for technological evolution * Performance measures, evaluation approaches, and quality standards * Cooperative efforts with other organizations, such as museums and archives * Marketing services to potential users * Best practices * Planning for equipment and space * Reference outsourcing * Staff motivation and buy-in * Distance education issues * Copyright and. licensing issues for resources, such as pricing, legal ramifications, etc. General Reference Issues * Special services for special needs users * Patron privacy * Emerging trends * Legal issues and liability * Archiving/tracking questions and answers/FAQs * Commercial and fee-based services * Case studies (experiences from different ways of providing reference service in all contexts) Digital Reference * Evaluation of digital reference software * Reference via cell phone text messages (SMS) * Standards for digital reference technology, including NISO standards * Policies and standards for consortia and cooperative reference * Training and education for staff * Models for funding/pricing * Policies and the law - liability, privacy, ethics, copyright, licensing * Question negotiation in the digital environment * Providing reference services for kids and teachers * Technology and tools, such as: o Workflow software (for question/answering) o Wireless technology o Question-answer archiving tools/knowledge bases o Web contact center software o Customer relationship management software o Networking/routing solutions o Voice over IP (VoIP) Reference Resources * Search engines * Reference meta-sites * Collection development * Online and print resources * Intermediary search services vs. end-user systems * Locally-mounted digital resources vs. remote resources * Evaluation of reference resources PROPOSAL SUBMISSION INSTRUCTIONS: Proposals should include speaker's name, job title, institution, address, phone, fax, e-mail, brief biographical information, and a topic related abstract of 250-500 words. Proposals must be received by June 6, 2005. Proposals can be submitted via the VRD 2005 Conference Web site within the next two weeks. Print and Electronic Proceedings Presenters are encouraged to submit papers or related materials (e.g., handouts, copies of slides, etc.) for publication in the conference's print and electronic proceedings. The print proceedings will be comprised of peer-reviewed papers from the 2005 conference, and the content will differ from material published in the online proceedings. For more information, contact [log in to unmask] For more information regarding the VRD 2005 Reference Conference, please contact Blythe Bennett, [log in to unmask], (315) 443-5445. For hotel and other information, please see the VRD 2005 Conference Web site at http://www.vrd2005.org/. Please note that the VRD 2005 Conference Web site is still in development, and will be available online by April 29, 2005. DEADLINES: Proposals Due: June 6, 2005 Notification of Acceptance: July 15, 2005 Final Papers Due for Print Proceedings Consideration: December 9, 2005 Presentations and Other Materials Due for Electronic Proceedings: December 9, 2005 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Virtual Reference Desk Information Institute of Syracuse 621 Skytop Road, Suite 160 Syracuse, NY 13244-5290 phone: 315 443 3640 fax: 315 443 5448 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ __________________________________________________________________ Mail submissions to [log in to unmask] For information about joining ARLIS/NA see: http://www.arlisna.org//membership.html Send administrative matters (file requests, subscription requests, etc) to [log in to unmask] ARLIS-L Archives and subscription maintenance: http://lsv.uky.edu/archives/arlis-l.html Questions may be addressed to list owner (Kerri Scannell) at: [log in to unmask]