PLEASE NOTE THAT THIS POSTING IS NOT IDENTICAL TO THE "USER SERVICES
COORDINATOR" POSITION ADVERTISED RECENTLY ON THIS LIST. THANK YOU.
User Services Specialist, ARTstor
The Andrew W. Mellon Foundation
The Andrew W. Mellon Foundation seeks a User Services Specialist for its
ARTstor initiative. The purpose of ARTstor is to develop and distribute a
library of digital images and related scholarly materials to support
teaching, learning and research in the arts and associated fields. ARTstor
will be made available through site licenses to non-profit institutions,
including institutions of higher education, museums, and other cultural
organizations.
Responsibilities
The User Services Specialist will be responsible for providing front line
support services to institutions licensing ARTstor. The User Services
Specialist will report to the User Services Coordinator and work closely
with the rest of the ARTstor team. Specific responsibilities include:
* Provide support services for ARTstor licensees, working
directly with a range of institutional staff at participating institutions,
including information technology and instructional technology staff, visual
resource professionals, librarians, museum professionals
* Provide technical support and help desk services related to
both technical issues (hardware, software, network infrastructure) and
content (availability of certain content areas, questions about image or
data quality)
* Assist with the development and maintenance of online and printed
documentation and training materials
* Assist in assessing and enhancing the usability,
functionality, and interoperability of the ARTstor service
* Assist in performing regular assessment of the needs of users from a
range of institutional settings
* Assist in performing regular assessment of the impact of ARTstor on
teaching, learning, and research
Qualifications
The User Services Specialist should be creative, energetic, and committed to
the development and delivery of high-quality services to users in the
educational and arts community.
Required: Bachelor's degree in a liberal arts discipline, in computer or
information science, or in a relevant technical field; minimum of 2 years
experience in user support and training; excellent written and oral
communication skills regarding technical and non-technical subjects;
demonstrated ability to work cooperatively with professional staff members
in all sectors of the user community.
About ARTstor
ARTstor is currently an initiative of The Andrew W. Mellon Foundation, a
nonprofit organization that makes grants in the areas of higher education
and scholarship, arts, culture, population, public affairs, and conservation
and the environment. The Foundation is an equal opportunity employer. It
is expected that ARTstor will soon become a separate nonprofit entity. For
more information about ARTstor, please see www.ARTstor.org. For more
information on the Foundation, please see www.mellon.org. Applications,
including a cover letter, resume, and salary history, should be sent to:
Ms. Lisa Schermerhorn
The Andrew W. Mellon Foundation
140 East 62nd Street
New York, NY 10021
Applications will be accepted until the position is filled. No telephone
calls please.
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