I need info
on who to speak to about making a complaint, someone on the ARLIS
listserve, listed as a charity org. is taking periodicals in a
significant amount and not reimbursing the postage..what to
do?
Wendy,
Have you made it clear, i.e. included an "invoice"
asking for reimbursement? I know I have had to contact people
sometimes more than once asking if they want me to reimburse.
It's not enough to have a "please reimburse" line in
your original message, since the original message is usually discarded
while the recipient waits for days or a week or two for the shipment
to arrive. Sometimes the shipment is not even received by the
person who requested the duplicates, but by someone else in the
acquisitions chain. Lotsa chances for things to go wrong.
This is a great service and I have been really grateful for every
gap in our holdings that I have been able to fill.
--shannon
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Shannon Van Kirk
Head, Wertz Art & Architecture Library
7B Alumni Hall
Miami University, Oxford, OH 45056