Dear colleagues,
This job posting for 2 new positions at ArtSTOR is being widely distributed.
Please pardon cross-postings and please help us ensure that this posting
reaches the widest appropriate audience.
Thank you.
Max Marmor
Director of Collection Development
ArtSTOR
*****************
User Services Coordinator
User Services Support Specialist
ArtSTOR
The Andrew W. Mellon Foundation
The Andrew W. Mellon Foundation seeks both a User Services Coordinator and a
User Services Support Specialist for the ArtSTOR digital initiative.
ArtSTOR's mission is to provide the scholarly, educational, and cultural
communities with access to an expanding electronic archive of digital images
and related scholarly materials used in the study of art, architecture, and
other fields in the humanities. ArtSTOR is currently a Foundation
initiative; it will become a separate nonprofit organization once its
collections become fully available to users. The Foundation's offices are
in New York City and in Princeton, NJ.
Responsibilities
The User Services Coordinator will report to the Executive Director of
ArtSTOR; the User Services Support Specialist(s) will report to the User
Services Coordinator. Together these individuals will:
- collaborate with other key ArtSTOR staff in developing and
coordinating beta testing of the ArtSTOR collections and services
- serve as principal ArtSTOR liaisons with end users and their
institutional support staff at selected colleges, universities and other
institutions during the beta test period and afterwards
- coordinate or perform the ongoing assessment of ArtSTOR's expanding
suite of services and collections
- coordinate or perform the ongoing assessment of the impact of
ArtSTOR on teaching, learning and scholarship in the history of art and
related disciplines
- coordinate or perform the ongoing assessment of the instructional
and other support needs of ArtSTOR users in a range of institutional
settings
- coordinate the provision of instructional support guidance to
representatives of institutional subscribers to ArtSTOR
- coordinate and develop printed and web-based instructional support
materials for use by institutional subscribers to ArtSTOR
- collaborate with other key ArtSTOR staff and project partners in
assessing and enhancing the usability of the ArtSTOR software environment,
including instructional support features, help screens, etc.
- collaborate with other key ArtSTOR staff in defining optimal ways of
integrating ArtSTOR into the expanding suite of digital resources in the
history of art and related disciplines (full-text journals, authority tools,
indexing and abstracting services, dictionaries and encyclopedias and other
reference tools)
- collaborate with other key ArtSTOR staff in assessing the impact of
ArtSTOR on organizational and budgetary structures at subscribing
institutions
- collaborate with other key ArtSTOR staff in developing and enhancing
ArtSTOR's web presence, especially from a usability perspective
- represent and champion ArtSTOR with prospective subscribers, at
professional conferences, through site visits, and in other venues
Qualifications
Candidates for User Services Coordinator and User Services Support
Specialist should be creative, energetic individuals committed to the
development and delivery of high-quality online services to users at
institutions of higher education and the cultural community. Candidates for
User Services Coordinator should have demonstrated leadership and management
skills.
Required: Demonstrated commitment to high-quality user services. At least 3
years experience developing (User Services Coordinator) or delivering (User
Services Support Specialist) client service programs in the higher
education, library, or museum community. Demonstrated skills and at least 3
years experience in providing end-user instruction in the use of digital
technologies. Demonstrated ability to conduct or coordinate assessment of
software usability, service quality, and user support needs, as well as to
coordinate and manage others working in user services and related
activities. Ability to work effectively with clients and colleagues in a
quickly evolving and collegial environment essential.
Preferred: Experience working with Luna Imaging, Inc.'s "Insight" software.
Significant academic coursework in the history of art or a related
discipline in the humanities. Teaching experience or experience working
directly with instructors in higher education.
The Andrew W. Mellon Foundation is an equal opportunity employer that offers
competitive salaries and benefits and excellent working conditions.
Nominations and applications, including a cover letter, résumé, salary
history, and contact information for three references, should be sent to:
James Shulman
Executive Director, ArtSTOR
The Andrew W. Mellon Foundation
140 E. 62nd St.,
New York, NY 10021
Applications will be accepted until the positions are filled. No phone
calls please.
__________________________________________________________________
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