----------------------------Original message----------------------------
The University of Arizona Library is pursuing ways to make Reference
Services more available in all its Library sites. We would appreciate your
assistance in filling out the following survey and returning it by October
16th to Miguel Juarez at juare <mailto:[log in to unmask]>
[log in to unmask] Information provided will be kept confidential.
Thanking you in advance for your time and participation. :-)
What academic programs do you support?
What degree levels are associated with those programs?
What is the population of the programs? Student population? Faculty
population?
Do you keep gate counts? What is your annual traffic?
Do you serve an outside community? If so, what percentage of your total
patrons do they represent?
Who provides Reference Services (e.g. student employees, staff, librarians,
volunteers)?
If student workers provide Reference Services, what qualifications do you
require for hiring? How are they trained?
How many people provide Reference Services? What is the average number of
hours per week each person provides Reference Service?
Do you have assigned Reference staff at one site, or do they work multiple
sites? What are the benefits or challenges of this arrangement?
How is in-depth Reference provided when the Subject Specialist is absent?
What type of Reference training is provided and how often? Please describe
your training method (e.g. training modules, subject cross-training,
etc...).
How are Reference Services for quality and effectiveness service evaluated
(e.g. is a form, survey, or other assessment tool used)
How are Reference Services marketed (e.g. flyers, web pages, bookmarks,
email announcements)?
Does your library offer scheduled Reference Service hours? If so, what are
they and what criterion was used to identify them?
Is there a designated area for Reference Services?
When someone is scheduled to provide Reference Service, from where is it
provided (e.g. Reference Desk, "on the floor," from their office or desk)?
What major changes or trends have you experienced in providing Reference
Services in the last three years (e.g. expansion or reduction of reference
hours; expansion or reduction in demand for reference assistance)?
Thank you for your assistance! :-)
Miguel Juarez, Assistant Librarian
Art, Art History, Photography
University of Arizona Library
Office: Center for Creative Photography, Rm. 101C
P.O. Box 210103, Tucson, AZ 85721-0103
Phone: (520) 626-9434/FAX: (520) 621-9444
E-mail: <mailto:[log in to unmask]>
[log in to unmask]
Web page: http://www.library.arizona.edu/users/juarezm/vita.html
<http://www.library.arizona.edu/users/juarezm/vita.html>
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Mail submissions to [log in to unmask]
Administrative matters (file requests, subscription requests, etc)
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ARLIS-L Archives and subscription maintenance:
http://lsv.uky.edu/archives/arlis-l.html
Questions may be addressed to list owner (Kerri Scannell) at: [log in to unmask]
