Hi Beverly,
The problem seems to be limited to only some institutions. We're aiming to fix it in the next release, which is scheduled for October; in the meanwhile, filtering your results (http://artstor.wordpress.com/2014/07/30/narrow-your-results-and-find-what-youre-looking-for/) and using wildcards in your searches can help (http://artstor.wordpress.com/2012/09/11/four-easy-tricks-to-help-you-search-the-artstor-digital-library/).
We realize those are workarounds and that they're not ideal. We hope to have the issue resolved very soon.
All the best,
Giovanni
Giovanni Garcia-Fenech
Communications Manager
Artstor
151 East 61st Street
New York, NY 10065
212.500.2404 tel
212.500.2401 fax
[log in to unmask]
artstor.org
facebook.com/artstor
artstor.org/blog
-----Original Message-----
From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of Mitchell, Beverly
Sent: Friday, September 26, 2014 12:36 PM
To: [log in to unmask]
Subject: Re: [ARLIS-L] ARTstor rep says they expect to have service restored in an hour or so
Yes, I have had problems with several sessions in ARTstor's advanced search this semester. When I submit a search in the advanced search, nothing happens. I have reported it, but it seems to continue.
Beverly Mitchell
Art and Dance Librarian
Hamon Arts Library
Southern Methodist University
[log in to unmask]
214-768-2796
-----Original Message-----
From: ARLIS/NA List [mailto:[log in to unmask]] On Behalf Of Borysewicz, Kristen
Sent: Friday, September 26, 2014 11:17 AM
To: [log in to unmask]
Subject: [ARLIS-L] ARTstor rep says they expect to have service restored in an hour or so
Hi all - is Artstor working ok for you all? I was teaching a class and we could do some things like registering an account and browsing classifications but on trying the advanced search nothing happens, the search box just stays there and no thumbnails appear.
Thanks, Kristen
Kristen Borysewicz
Reference and Research Services
701.777.4647
Music, Art, Theatre, Communication
3051 University Ave Stop 9000
Chester Fritz Library
University of North Dakota
Grand Forks, ND 58202-9000
Date: Wed, 24 Sep 2014 15:59:44 +0000
From: Kathy Edwards <[log in to unmask]>
Subject: ARTstor rep says they expect to have service restored in an hour or so
Experiencing an outage. They're redirecting their site to an explanatory 'temporary outage' page...
Kathy Edwards
Research & Collection Development Librarian Emery A. Gunnin Architecture Library Clemson University [log in to unmask]<mailto:[log in to unmask]>
(864) 656-4289
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