On Tue, 12 Feb 2002, Joan Benedetti wrote:
<snip>
> ...It may help to realize that the most
> seemingly disdainful researcher may simply not want to "lose face" by
> admitting ignorance. It may not seem like it's part of your job to put
> people like that at ease, but a little sensitivity with "the high and the
> mighty" can make a dramatic difference in their willingness to accept your
> help.
Yes! We have had some success by phrasing our approaches as "come see
what's new in the library" or "let me just show you this nifty new thing
the XYZ database can do now." While you describe or demonstrate the "new"
thing, you can slip in several old things. Sometimes the dazzle of
a database or the just-right subject of a new source will get a reluctant
person to start asking questions.
Ellen Chapman
Univ. of Hawaii Library
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